Issue 35411 - OO Crashes Upon Opening, Every Time
Summary: OO Crashes Upon Opening, Every Time
Status: CLOSED DUPLICATE of issue 34453
Alias: None
Product: Installation
Classification: Application
Component: code (show other issues)
Version: OOo 2.0
Hardware: PC Windows XP
: P1 (highest) Trivial (vote)
Target Milestone: OOo 2.0
Assignee: Olaf Felka
QA Contact: issues@installation
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2004-10-13 02:35 UTC by pbatchie
Modified: 2004-10-25 11:25 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description pbatchie 2004-10-13 02:35:36 UTC 
I began getting installation errors when installing OOo_1.9.m54, and they continued 
to OOo_1.9.m56. Here's the error: 

AppName: msi-pkchk.exe. AppVer:0.0.0.0 ModName: deployment680mi.uno.dll 
ModVer: 8.0.0.8795 Offset: 00005d42. 

These were followed by massive instability. Most basic editing functions of Writer 
worked well, but accessing certain menu items - Help, certain embedding functions, 
etc. - invariably crashed the program. The last stable version I had was OOo_1.9.
m49. 

I then uninstalled all versions of OO, and scrubbed the Registry of all OO keys. 
Then I installed OOo_1.9.m56. Now the install when fairly smoothly; seemed to take 
a long time confirming my custom installation folder, but no error was produced.

Now, however, I cannot open OO at all. I get the crash dialog. I've tried both Writer 
and Calc. I've stopped sending in the reports because I've done it a dozen times 
already. I hope I can get to the bottom of this, because OO rocks.

I'm under Win XP Home, strong system with few other problems. Thanks.
Comment 1 thorsten.ziehm 2004-10-13 08:20:23 UTC 
The problem is known. This task is duplicate to 34453.
The work around is to delete the user part of the installation.
On windows :
- [user directory]\StarOffice8    => user directory on WinXP = c:\document and
settings\[Username]\application data\   (it is an hidden directory)

On UNIX :
- [home directory of the user]/.StarOffice8

*** This issue has been marked as a duplicate of 34453 ***
Comment 2 Olaf Felka 2004-10-25 11:25:58 UTC 
Closed as duplicate.