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  1. OpenNLP
  2. OPENNLP-1103

Add AirNZ use case for OpenNLP to the web site

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    Details

    • Type: Documentation
    • Status: Closed
    • Priority: Minor
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Website
    • Labels:

      Description

      Went to the Wynyard Quarter innovation week some weeks ago, and saw that AirNZ was showing their bot and that it used OpenNLP. Spoke with Joey Faust, Product Manager, and got the following testimonial for our site.

      Air New Zealand uses OpenNLP to power its chatbot, Oscar. Launched in February 2017, Oscar provides a conversational interface for customers to ask questions about flights, amenities and policies. Using OpenNLP, we've been able to consistently provide over 50% conversational success and support hundreds of intents.
      

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              • Assignee:
                kinow Bruno P. Kinoshita
                Reporter:
                kinow Bruno P. Kinoshita
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                  Updated:
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