[OPENMEETINGS-1729] Error file importing (failed to start and connect)

• Type: Bug
• Status: Closed
• Priority: Major
• Resolution: Information Provided
• Affects Version/s: 3.3.2
• Component/s: Converters
• Environment: CentOS 7
• Assignee: Maxim Solodovnik
• Reporter: Dmitriy Muratov
• Created: 26/Oct/17 10:30
• Updated: 05/Dec/17 15:33
• Resolved: 30/Oct/17 04:54

Description

Good time for all.

At first time error occured while finishing installing OpenMeetings in browser. Then I check office folder installer told me "failed to start and connect".

And now, then I try to upload office files it caused an error:

Код выхода Сообщения конвертации
-1
process: doJodConvert
command: null
exception: org.artofsolving.jodconverter.office.OfficeException: failed to start and connect
error: failed to start and connect
exitValue: -1
out: null
1
process: generateBatchThumbByWidth
command: /usr/bin/convert thumbnail 80 /opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/e891d80e-2d9d-4b80-8b91-5389fd935064.pdf /opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/_thumb_page%04d.jpg
exception: null
error: convert: unable to open image `/opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/e891d80e-2d9d-4b80-8b91-5389fd935064.pdf': No such file or directory @ error/blob.c/OpenBlob/2643.
convert: no images defined `/opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/_thumb_page-%04d.jpg' @ error/convert.c/ConvertImageCommand/3046.

exitValue: 1
out:
1
process: generateSwf
command: /usr/bin/pdf2swf -s insertstop -s poly2bitmap --flashversion=9 -i -j 85 -s zoom=100 /opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/e891d80e-2d9d-4b80-8b91-5389fd935064.pdf /opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/e891d80e-2d9d-4b80-8b91-5389fd935064.swf
exception: null
error: Error: Couldn't open file '/opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/e891d80e-2d9d-4b80-8b91-5389fd935064.pdf'

exitValue: 1
out: ERROR Couldn't open /opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/e891d80e-2d9d-4b80-8b91-5389fd935064.pdf

0
process: generateXMLDocument
command: null
exception: null
error: null
exitValue: 0
out: null

SElinux disabled

firewalld disabled

java installed 1.8

OM installed with instruction

Please help, and thanks for your time.