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  1. Guacamole
  2. GUACAMOLE-567

Network connection problem acknowledgement/feedback

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      Description

      The description of this issue was copied from GUAC-1055, an issue in the JIRA instance used by the Guacamole project prior to its move to the ASF.

      Comments, attachments, related issues, and history from prior to acceptance may not have been copied and can be found instead at the original issue.

      When Guacamole detects that the network connection is slow or hanging, it should acknowledge this and unobtrusively notify the user. Lacking such notification, slow networks or remote desktop failures look like Guacamole bugs, and are frequently reported as such.

      Further, the total lack of a network connection is handled within JavaScript, but the error code is not recognized by the Guacamole client. The unknown error is thus translated into a generic "An internal error has occurred ..." message, which is obviously incorrect:

        Attachments

        1. guacd-0.9.4.txt
          2 kB
          Mathias
        2. guacd-1.0.0.txt
          3 kB
          Mathias
        3. image-2018-05-30-16-26-15-928.png
          28 kB
          emma
        4. internal-error.png
          57 kB
          Michael Jumper
        5. Network_Connection1.png
          28 kB
          emma
        6. Network_Connection2.png
          52 kB
          emma
        7. Network_Connection4.png
          28 kB
          emma
        8. Network_Connection5.png
          47 kB
          emma
        9. Network_Connection6.png
          30 kB
          emma
        10. Network_Connection7.png
          62 kB
          emma
        11. Network_Connection8.png
          57 kB
          emma

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            People

            • Assignee:
              mike.jumper Michael Jumper
              Reporter:
              mike.jumper Michael Jumper
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              Dates

              • Created:
                Updated:
                Resolved: