[DAEMON-362] CLONE - Windows service fails to stop with error code 1053 (using Windows 7 service manager)

• Type: Bug
• Status: Resolved
• Priority: Major
• Resolution: Invalid
• Affects Version/s: 1.0.15
• Component/s: Procrun
• Labels: prunsrv stop windows

Environment

Any windows OS 64 bit
JRE 1.8
WinRun4J for making tomcat as a windows service
Tomcat 8.5.8 version

• Assignee: Guillaume Chauvet
• Reporter: Raghavaraju Kudari
• Created: 21/Jun/17 08:01
• Updated: 21/Jun/17 08:14
• Resolved: 21/Jun/17 08:14

Description

Using Windows services manager (services.msc) to start/stop service.
Service installed with the following start/stop settings.
#service parameters
service.class=com.myserver.launcher.tomcat.Tomcat8Service
service.id=myappservice
service.startup=auto
service.name=myappservice
service.description=my app service

Service starts OK.

When I use services manager to stop the service, the application stops running but the my service is not getting terminates (myappserver.exe) process does not terminate.
Eventually the services manager reports that:
"Windows could not stop the <MyServiceName> service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion."

The service then stays at status "stopping" & cannot be stopped

Looking at the application logs I can see that the application's stop() method gets called -

com.myserver.launcher.tomcat.Tomcat8Service.java extends the WinRun4j --> AbstractService.java

We have our own tomcat-launcher which internally invokes the org.apache.catalina.startup.Bootstrap.stop() method to stop the tomcat. However it is not able to kill the myappserver.exe process. .

Any pointer would really helpful.

Issue Links

• is a clone of: DAEMON-298 Windows service fails to stop with error code 1053 (using Windows 7 service manager)