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  1. CloudStack
  2. CLOUDSTACK-9575

ACS 4.9 + VMware/ESXi 6.0: Sometimes VRs are failing to fully come up into running state

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Fixed
    • Affects Version/s: 4.9.0
    • Fix Version/s: None
    • Component/s: Management Server, VMware
    • Security Level: Public (Anyone can view this level - this is the default.)
    • Labels:

      Description

      Here is the exception in the cloudstack-management server log:

      2016-10-21 07:33:53,361 WARN  [c.c.n.v.VpcManagerImpl] (API-Job-Executor-62:ctx-749d66c8 job-102 ctx-25e96d70) (logid:502d5b39) Failed to start vpc [VPC [9-nuageVpcWithoutStaticNatNetACL] due to
      com.cloud.exception.AgentUnavailableException: Resource [Host:3] is unreachable: Host 3: Unable to start instance due to Unable to start  VM:bd09d7ab-81f1-4053-a838-869d108cb827 due to error in finalizeStart, not retrying
              at com.cloud.vm.VirtualMachineManagerImpl.orchestrateStart(VirtualMachineManagerImpl.java:1120)
              at com.cloud.vm.VirtualMachineManagerImpl.orchestrateStart(VirtualMachineManagerImpl.java:4592)
              at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
              at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
              at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
              at java.lang.reflect.Method.invoke(Method.java:606)
              at com.cloud.vm.VmWorkJobHandlerProxy.handleVmWorkJob(VmWorkJobHandlerProxy.java:107)
              at com.cloud.vm.VirtualMachineManagerImpl.handleVmWorkJob(VirtualMachineManagerImpl.java:4753)
              at com.cloud.vm.VmWorkJobDispatcher.runJob(VmWorkJobDispatcher.java:102)
              at org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.runInContext(AsyncJobManagerImpl.java:554)
              at org.apache.cloudstack.managed.context.ManagedContextRunnable$1.run(ManagedContextRunnable.java:49)
              at org.apache.cloudstack.managed.context.impl.DefaultManagedContext$1.call(DefaultManagedContext.java:56)
              at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(DefaultManagedContext.java:103)
              at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(DefaultManagedContext.java:53)
              at org.apache.cloudstack.managed.context.ManagedContextRunnable.run(ManagedContextRunnable.java:46)
              at org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.run(AsyncJobManagerImpl.java:502)
              at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
              at java.util.concurrent.FutureTask.run(FutureTask.java:262)
              at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
              at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
              at java.lang.Thread.run(Thread.java:745)
      Caused by: com.cloud.utils.exception.ExecutionException: Unable to start  VM:bd09d7ab-81f1-4053-a838-869d108cb827 due to error in finalizeStart, not retrying
              at com.cloud.vm.VirtualMachineManagerImpl.orchestrateStart(VirtualMachineManagerImpl.java:1084)
              at com.cloud.vm.VirtualMachineManagerImpl.orchestrateStart(VirtualMachineManagerImpl.java:4592)
              at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
              ... 18 more
      2016-10-21 07:33:53,362 DEBUG [c.c.n.v.VpcManagerImpl] (API-Job-Executor-62:ctx-749d66c8 job-102 ctx-25e96d70) (logid:502d5b39) Destroying vpc [VPC [9-nuageVpcWithoutStaticNatNetACL] that failed to start
      2016-10-21 07:33:53,362 DEBUG [c.c.n.v.VpcManagerImpl] (API-Job-Executor-62:ctx-749d66c8 job-102 ctx-25e96d70) (logid:502d5b39) Destroying vpc [VPC [9-nuageVpcWithoutStaticNatNetACL]
      2016-10-21 07:33:53,363 DEBUG [c.c.n.v.VpcManagerImpl] (API-Job-Executor-62:ctx-749d66c8 job-102 ctx-25e96d70) (logid:502d5b39) Updating VPC [VPC [9-nuageVpcWithoutStaticNatNetACL] with state Inactive as a part of vpc delete
      2016-10-21 07:33:53,373 DEBUG [c.c.n.v.VpcManagerImpl] (API-Job-Executor-62:ctx-749d66c8 job-102 ctx-25e96d70) (logid:502d5b39) Shutting down vpc [VPC [9-nuageVpcWithoutStaticNatNetACL]
      2016-10-21 07:33:53,376 DEBUG [c.c.n.r.NetworkHelperImpl] (API-Job-Executor-62:ctx-749d66c8 job-102 ctx-25e96d70) (logid:502d5b39) Attempting to destroy router 13
      

      Note: We are hitting this issue 1 out of three times in our regressions.

      Here are the failures on the ESXi 6.0 host:

      2016-10-25T05:54:12.964Z error hostd[2B981B70] [Originator@6876 sub=Hbrsvc] Failed to retrieve VM config (id=7)                                                                                                     
      2016-10-25T05:54:12.964Z error hostd[2B981B70] [Originator@6876 sub=Hbrsvc] Replicator: VmReconfig failed to retrieve replication config for VM 7, ignoring: vim.fault.ReplicationVmConfigFault
      2016-10-25T05:54:12.996Z warning hostd[2BB81B70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx opID=76510a94-ea-f9-04a0 user=vpxuser:VSPHERE.LOCAL\Administrator] CannotRetrieveCorefiles: VM is in an invalid state
      2016-10-25T05:54:13.022Z info hostd[2BB81B70] [Originator@6876 sub=Libs opID=76510a94-ea-f9-04a0 user=vpxuser:VSPHERE.LOCAL\Administrator] Error getting extended config name from config file.                     
      2016-10-25T05:54:13.022Z info hostd[2BB81B70] [Originator@6876 sub=Libs opID=76510a94-ea-f9-04a0 user=vpxuser:VSPHERE.LOCAL\Administrator] Error getting extended config file path.
      2016-10-25T05:54:55.764Z info hostd[2BC85B70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx opID=HB-SpecSync-host-3855@93-2beb0d5-87-06ad user=vpxuser] State Transition (VM_STATE_ON -> VM_STATE_RECONFIGURING)
      2016-10-25T05:54:55.765Z info hostd[2BC85B70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx opID=HB-SpecSync-host-3855@93-2beb0d5-87-06ad user=vpxuser] State Transition (VM_STATE_RECONFIGURING -> VM_STATE_ON)
      2016-10-25T05:54:55.766Z info hostd[2BBC2B70] [Originator@6876 sub=Guestsvc.GuestFileTransferImpl] Entered VmPowerStateListener                                                                                     
      2016-10-25T05:54:55.766Z info hostd[2BBC2B70] [Originator@6876 sub=Guestsvc.GuestFileTransferImpl] VmPowerStateListener succeeded                                                                                   
      2016-10-25T05:54:55.766Z info hostd[2BBC2B70] [Originator@6876 sub=Hbrsvc] Replicator: powerstate change VM: 7 Old: 1 New: 1                                                                                        
      2016-10-25T05:54:55.766Z info hostd[2BC85B70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx opID=HB-SpecSync-host-3855@93-2beb0d5-87-06ad user=vpxuser] Send config update invoked
      2016-10-25T05:54:55.783Z info hostd[2BC85B70] [Originator@6876 sub=Vimsvc.TaskManager opID=HB-SpecSync-host-3855@93-2beb0d5-87-06ad user=vpxuser] Task Completed : haTask-ha-root-pool-vim.ResourcePool.updateChildResourceConfiguration-1928 Status success
      2016-10-25T05:54:58.330Z info hostd[2A59FB70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Send config update invoked                                                           
      2016-10-25T05:54:58.366Z info hostd[2A59FB70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Send config update invoked                                                           
      2016-10-25T05:54:58.385Z info hostd[2A59FB70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Send config update invoked                                                           
      2016-10-25T05:54:58.438Z info hostd[2A59FB70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Tools manifest version status changed from guestToolsNotInstalled to guestToolsUnmana
      2016-10-25T05:54:58.447Z info hostd[2A59FB70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Send config update invoked                                                           
      2016-10-25T05:54:58.469Z info hostd[2A59FB70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Send config update invoked                                                           
      2016-10-25T05:54:58.492Z info hostd[2A59FB70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Tools manifest version status changed from guestToolsUnmanaged to guestToolsUnmanaged
      2016-10-25T05:54:58.498Z info hostd[2A59FB70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Send config update invoked                                                           
      2016-10-25T05:54:58.515Z info hostd[2A59FB70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Setting the tools properties cache.                                                  
      2016-10-25T05:55:05.555Z info hostd[FFA02A70] [Originator@6876 sub=Vimsvc.TaskManager opID=134074df-7f-06cc user=vpxuser:VSPHERE.LOCAL\vpxd-extension-57107a00-4014-11e6-85ca-90e2ba4b0016] Task Created : haTask-ha-host-vim.HostSystem.acquireCimServicesTicket-1943
      2016-10-25T05:55:05.556Z info hostd[2BBC2B70] [Originator@6876 sub=Vimsvc.TaskManager opID=134074df-7f-06cc user=vpxuser:VSPHERE.LOCAL\vpxd-extension-57107a00-4014-11e6-85ca-90e2ba4b0016] Task Completed : haTask-ha-host-vim.HostSystem.acquireCimServicesTicket-1943 Status success
      2016-10-25T05:55:05.780Z info hostd[2A59FB70] [Originator@6876 sub=Vimsvc.TaskManager opID=HB-host-3855@531-609c8d99-79-06d3 user=vpxuser] Task Created : haTask--vim.OverheadService.downloadVMXConfig-1946        
      2016-10-25T05:55:05.781Z info hostd[2A59FB70] [Originator@6876 sub=Vimsvc.TaskManager opID=HB-host-3855@531-609c8d99-79-06d3 user=vpxuser] Task Completed : haTask--vim.OverheadService.downloadVMXConfig-1946 Status success
      2016-10-25T05:55:28.986Z info hostd[2BBC2B70] [Originator@6876 sub=Vimsvc.TaskManager opID=358a7cd8-cf-06ea user=vpxuser:VSPHERE.LOCAL\Administrator] Task Created : haTask-7-vim.VirtualMachine.shutdownGuest-1957
      2016-10-25T05:55:28.987Z info hostd[2BBC2B70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx opID=358a7cd8-cf-06ea user=vpxuser:VSPHERE.LOCAL\Administrator] State Transition (VM_STATE_ON -> VM_STATE_SHUTTING_DOWN)
      2016-10-25T05:55:28.987Z info hostd[2BBC2B70] [Originator@6876 sub=Vimsvc.ha-eventmgr opID=358a7cd8-cf-06ea user=vpxuser:VSPHERE.LOCAL\Administrator] Event 496 : Guest OS shut down for r-7-VM on esxi-2.mvdcdev28.us.alcatel-lucent.com in ha-datacenter
      2016-10-25T05:55:29.202Z info hostd[2BBC2B70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx opID=358a7cd8-cf-06ea user=vpxuser:VSPHERE.LOCAL\Administrator] State Transition (VM_STATE_SHUTTING_DOWN -> VM_STATE_ON_SHUTTING_DOWN)
      2016-10-25T05:55:29.203Z info hostd[2BBC2B70] [Originator@6876 sub=Vimsvc.TaskManager opID=358a7cd8-cf-06ea user=vpxuser:VSPHERE.LOCAL\Administrator] Task Completed : haTask-7-vim.VirtualMachine.shutdownGuest-1957 Status success
      2016-10-25T05:55:30.163Z info hostd[2BB81B70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Send config update invoked                                                           
      2016-10-25T05:55:30.182Z info hostd[2BB81B70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Send config update invoked                                                           
      [LikewiseGetDomainJoinInfo:355] QueryInformation(): ERROR_FILE_NOT_FOUND (2/0):                                                                                                                                     
      2016-10-25T05:55:48.770Z info hostd[2A59FB70] [Originator@6876 sub=Hostsvc opID=6ea70743] VsanSystemVmkProvider : GetRuntimeInfo: Complete, runtime info: (vim.vsan.host.VsanRuntimeInfo) {                         
      -->    accessGenNo = 0,                                                                                                                                                                                             
      --> }                                                                                                                                                                                                               
      2016-10-25T05:55:54.814Z info hostd[2B981B70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Send config update invoked                                                           
      2016-10-25T05:55:54.825Z info hostd[2C080B70] [Originator@6876 sub=Vimsvc.ha-eventmgr] Event 497 : The dvPort 262 link was down in the vSphere Distributed Switch  in ha-datacenter                                 
      2016-10-25T05:55:54.887Z warning hostd[FFA43B70] [Originator@6876 sub=Libs] VigorOnlineStatusCb: Failed to find RPC Request in pending list for sequence 0                                                          
      2016-10-25T05:55:54.887Z info hostd[FFA43B70] [Originator@6876 sub=Libs] SOCKET 5 (44)                                                                                                                              
      2016-10-25T05:55:54.887Z info hostd[FFA43B70] [Originator@6876 sub=Libs] recv detected client closed connection                                                                                                     
      2016-10-25T05:55:54.887Z info hostd[FFA43B70] [Originator@6876 sub=Libs] VigorTransportClientProcessError: Remote connection failure                                                                                
      2016-10-25T05:55:54.887Z info hostd[FFA43B70] [Originator@6876 sub=Libs] VigorTransportClientDrainRecv: draining read.                                                                                              
      2016-10-25T05:55:54.887Z info hostd[FFA43B70] [Originator@6876 sub=Libs] SOCKET 5 (44)                                                                                                                              
      2016-10-25T05:55:54.887Z info hostd[FFA43B70] [Originator@6876 sub=Libs] recv detected client closed connection                                                                                                     
      2016-10-25T05:55:54.887Z info hostd[FFA43B70] [Originator@6876 sub=Libs] VigorTransportClientProcessError: closing connection.                                                                                      
      2016-10-25T05:55:54.887Z info hostd[FFA43B70] [Originator@6876 sub=Libs] VigorTransportClientManageConnection: connection closed.                                                                                   
      2016-10-25T05:55:54.892Z info hostd[FFA43B70] [Originator@6876 sub=Libs] CnxAuthdProtoSecureConnect: Unencrypted connection, skipping thumbprint exchange.                                                          
      2016-10-25T05:55:54.900Z info hostd[FFA43B70] [Originator@6876 sub=Libs] CnxConnectAuthd: Returning false because CnxAuthdProtoConnect failed                                                                       
      2016-10-25T05:55:54.900Z info hostd[FFA43B70] [Originator@6876 sub=Libs] Cnx_Connect: Returning false because CnxConnectAuthd failed                                                                                
      2016-10-25T05:55:54.900Z info hostd[FFA43B70] [Originator@6876 sub=vm:Cnx_Connect: Error message: There is no VMware process running for config file /vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx]             
      2016-10-25T05:55:54.900Z warning hostd[FFA43B70] [Originator@6876 sub=vm:VigorTransportClientManageConnection: Failed to re-connect to VM /vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx]                        
      2016-10-25T05:55:54.902Z info hostd[FFA43B70] [Originator@6876 sub=Libs] VigorOnlineDisconnectCb: connection closed (is final).                                                                                     
      2016-10-25T05:55:54.920Z info hostd[2B981B70] [Originator@6876 sub=Hostsvc] Lookupvm: Cartel ID not set for VM 7                                                                                                    
      2016-10-25T05:55:54.920Z warning hostd[2B981B70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Unable to get resource settings for a powered on VM                               
      2016-10-25T05:55:54.920Z info hostd[2B981B70] [Originator@6876 sub=Hostsvc] Lookupvm: Cartel ID not set for VM 7                                                                                                    
      2016-10-25T05:55:54.931Z info hostd[2B981B70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Send config update invoked                                                           
      2016-10-25T05:55:54.952Z info hostd[2B981B70] [Originator@6876 sub=Hostsvc] Lookupvm: Cartel ID not set for VM 7                                                                                                    
      2016-10-25T05:55:54.952Z warning hostd[2B981B70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Unable to get resource settings for a powered on VM                               
      2016-10-25T05:55:54.952Z info hostd[2B981B70] [Originator@6876 sub=Hostsvc] Lookupvm: Cartel ID not set for VM 7                                                                                                    
      2016-10-25T05:55:54.962Z info hostd[2B981B70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] State Transition (VM_STATE_ON_SHUTTING_DOWN -> VM_STATE_OFF)
      2016-10-25T05:55:54.963Z info hostd[2A59FB70] [Originator@6876 sub=Guestsvc.GuestFileTransferImpl] Entered VmPowerStateListener                                                                                     
      2016-10-25T05:55:54.963Z info hostd[2A59FB70] [Originator@6876 sub=Guestsvc.GuestFileTransferImpl] VmPowerStateListener succeeded                                                                                   
      2016-10-25T05:55:54.963Z info hostd[2A59FB70] [Originator@6876 sub=Hbrsvc] Replicator: powerstate change VM: 7 Old: 1 New: 0                                                                                        
      2016-10-25T05:55:54.963Z info hostd[2A59FB70] [Originator@6876 sub=Hbrsvc] Replicator: Poweroff for VM: (id=7)                                                                                                      
      2016-10-25T05:55:54.963Z warning hostd[2B981B70] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/469adbc4-fd0b07aa/r-7-VM/r-7-VM.vmx] Failed to find activation record, event user unknown.                             
      2016-10-25T05:55:54.964Z info hostd[2B981B70] [Originator@6876 sub=Vimsvc.ha-eventmgr] Event 498 : r-7-VM on  esxi-2.mvdcdev28.us.alcatel-lucent.com in ha-datacenter is powered off
      

      Workaround: Redo/retry the operation that brings up the VRs (e.g. create VPCs/networks, restart VPCs/networks with cleanup, etc.).

        Attachments

        1. hostd.log
          789 kB
          Mani Prashanth Varma Manthena
        2. management-server.log.zip
          3.34 MB
          Mani Prashanth Varma Manthena

          Activity

            People

            • Assignee:
              bhaisaab Rohit Yadav
              Reporter:
              Prashanth Varma Manthena Mani Prashanth Varma Manthena
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              Watchers:
              2 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: