[CLOUDSTACK-5613] CloudStack 4.2.0 - Usage server is running but tables remain empty

• Type: Bug
• Status: Closed
• Priority: Blocker
• Resolution: Fixed
• Affects Version/s: 4.2.0
• Fix Version/s: 4.2.1, 4.3.0
• Component/s: Usage
• Security Level: Public (Anyone can view this level - this is the default.)
• Environment: Ubuntu 12.04.03 LTS
• Assignee: Unassigned
• Reporter: Guy Beaupré
• Created: 24/Dec/13 00:40
• Updated: 18/Jan/14 03:25
• Resolved: 18/Jan/14 03:25

Description

CloudStack Usage service is installed and reported as running by Ubuntu 12.04.03 LTS but usage tables remains empty.

I have tried to install cloudstack-usage from the source and the provided package ( .deb ) but I get the same issue.

CloudStack event manager report the following even if Ubuntu is showing "running":

No usage server process running

An internet colleague reported the same issue with Ubuntu 12.04.03 and confirmed that it is working with CentOS.

Supplemental Information:

1. Usage server is running:

service cloudstack-usage status

• cloudstack-usage is running

2. Management log shows:

[cloud.ha.HighAvailabilityManagerImpl] (HA-1:null) checking health of usage server

[cloud.ha.HighAvailabilityManagerImpl] (HA-1:null) usage server
running? false, heartbeat: null

[apache.cloudstack.alerts] (HA-1:null) alertType:

: 13 // dataCenterId:: 0 // podId:: 0 // clusterId:: null // message:: No usage server process running