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  1. Airavata
  2. AIRAVATA-3096 PGA and Django Portal Users and user group related issues
  3. AIRAVATA-3097

New gateway local user account creation using institute (IU) email does not send user verification email

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    Description

      1. A new user created a local gateway account using IU email.
      2. User did not receive email verification email with the link.
      3. But users who creates with gmail, receives emails for email verification.
      4. There are some error messages in the email account which sends out these emails to users as well.
      [Django] ERROR (EXTERNAL IP): Internal Server Error: /

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        1. screenshot-1.png
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          Marcus Christie

        Activity

          eroma_a do you still have the error email? Can you attach it to this jira?

          Also, I'm unsure what things are happening in PGA and which in Django in the steps you listed.

          marcuschristie Marcus Christie added a comment - eroma_a do you still have the error email? Can you attach it to this jira? Also, I'm unsure what things are happening in PGA and which in Django in the steps you listed.
          marcuschristie Marcus Christie added a comment - - edited

          I've been able to reproduce this, my account created with machrist@iu.edu, the email verification email hasn't arrived yet but the gmail one arrived instantly. I'm not sure what we can do about this. Perhaps the IU mail servers are slowing down emails from outside senders?


          Just got the email at 5:10PM, about an hour after creating the request.

          marcuschristie Marcus Christie added a comment - - edited I've been able to reproduce this, my account created with machrist@iu.edu, the email verification email hasn't arrived yet but the gmail one arrived instantly. I'm not sure what we can do about this. Perhaps the IU mail servers are slowing down emails from outside senders? Just got the email at 5:10PM, about an hour after creating the request.

          eroma_a, see screenshot-1.png, this is a kind of workaround, but admins can manage users and enable them directly, for example if a user contacts the admin and let's them know they aren't getting the verification email.

          marcuschristie Marcus Christie added a comment - eroma_a , see screenshot-1.png, this is a kind of workaround, but admins can manage users and enable them directly, for example if a user contacts the admin and let's them know they aren't getting the verification email.

          Admins can enable users directly if they are having trouble getting the verification email.

          marcuschristie Marcus Christie added a comment - Admins can enable users directly if they are having trouble getting the verification email.
          eroma_a Eroma added a comment -

          Tested in https://django.staging.seagrid.org. The use got the email verification email within right time. Also tested creating the account with IU mail in https://staging.seagrid.org/login and the email verification mail came on time.

          eroma_a Eroma added a comment - Tested in https://django.staging.seagrid.org . The use got the email verification email within right time. Also tested creating the account with IU mail in https://staging.seagrid.org/login and the email verification mail came on time.

          People

            marcuschristie Marcus Christie
            eroma_a Eroma
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              Created:
              Updated:
              Resolved: