Issue 121203 - Problem happens in all parts of the program
Summary: Problem happens in all parts of the program
Status: CLOSED DUPLICATE of issue 121625
Alias: None
Product: Writer
Classification: Application
Component: editing (show other issues)
Version: 3.4.1
Hardware: PC Windows 7
: P3 Major (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact: Rob Weir
URL:
Keywords: needmoreinfo
Depends on: profile-caused-crash
Blocks:
  Show dependency tree
 
Reported: 2012-10-12 10:52 UTC by Roland Watson
Modified: 2017-05-20 10:15 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description Roland Watson 2012-10-12 10:52:51 UTC 
When opening word proccesor or spread sheet, any attempt to edit the document causes a "crash problem box to open, which offers to "recover the document". This resolves the issue once, then it will happen again and then the program freezes, which requires a "re-start" to regain control of the computer.
Comment 1 Ariel Constenla-Haile 2012-10-12 11:29:59 UTC 
Please read the Release Notes: http://www.openoffice.org/development/releases/3.4.1.html#AOO3.4.1ReleaseNotes-KnownIssues

Apache OpenOffice 3.4.0 and 3.4.1 manage the user profile differently than previous versions. The old user profile is automatically converted so that users can keep their extensions and settings. In a minority of cases, especially with highly customized profiles (many extensions or customizations) the conversion doesn't succeed. Common symptoms are: frequent application crashes, problems with dictionaries or thesaurus, OpenOffice starting and crashing after a few seconds. To solve this, just reset/rename your user profile as explained in the official OpenOffice forum. http://user.services.openoffice.org/en/forum/viewtopic.php?t=12426
Comment 2 Rob Weir 2013-02-04 18:35:16 UTC 
If the fix described in the Release Notes fixed the crash problem, please let us know.

Thanks!

-Rob
Comment 3 Rob Weir 2013-03-05 02:28:33 UTC 
No response, assuming dupe of profile bug.

*** This issue has been marked as a duplicate of issue 121625 ***