Issue 120540 - crash opening or printing any .ODT or .DOC file
Summary: crash opening or printing any .ODT or .DOC file
Status: CLOSED DUPLICATE of issue 121625
Alias: None
Product: Writer
Classification: Application
Component: open-import (show other issues)
Version: 3.4.0
Hardware: PC Windows XP
: P3 Major (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords: needmoreinfo
Depends on:
Blocks:
 
Reported: 2012-08-11 06:34 UTC by europ33
Modified: 2017-05-20 10:14 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Attachments
Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this issue.
Description europ33 2012-08-11 06:34:33 UTC 
Since I have been using OpenOffice.org 3.4, every time I try to open a file, either .ODT or.DOC, generated either by Word XP or by an older version of EpenOffice.org, or if I try to create a new file, OOo4.3 crashes, recovers the current work and restarts, and crashes again some seconds after.
Comment 1 Ariel Constenla-Haile 2012-08-11 07:15:59 UTC 
This can be bug with the user profile: an inconsistency in the user profile configuration while updating from a previous version. 
Try (re)moving the file registrymodifications.xcu in your user profile. If this does not work, try removing the whole user profile folder.

The user profile is usually in C:\Documents and Settings\<your account name>\Application Data\OpenOffice.org\3\user. It is a hidden folder. Rename
that file and restart OpenOffice, including the system tray Quickstarter.

The file registrymodifications.xcu will be then re-generated (note that this may cause some settings being lost).

If only printing crashes, this could be bug 120389 but you say it also crashes on opening documents.
Comment 2 zong dong jun 2012-11-05 06:17:37 UTC 
would you upload your sample file？
Comment 3 Rob Weir 2013-04-03 14:29:31 UTC 
No response to request for sample file.  From the description this sounds like the profile issue in 3.4.1 which causes random crashes.  This is fixed in 4.0.

*** This issue has been marked as a duplicate of issue 121625 ***