Issue 120155

Summary:	Help - Support displays blank help page
Product:	General	Reporter:	Ariel Constenla-Haile <arielch>
Component:	code	Assignee:	Ariel Constenla-Haile <arielch>
Status:	CLOSED FIXED	QA Contact:
Severity:	Normal
Priority:	P3	CC:	issues, reedie19, xavi_dandy
Version:	3.4.0
Target Milestone:	4.0.0
Hardware:	All
OS:	All
Issue Type:	DEFECT	Latest Confirmation in:	3.4.1
Developer Difficulty:	---

Description Ariel Constenla-Haile 2012-07-02 23:57:22 UTC

Select menu "Help" - "Support".
The Help opens with a blank page.
It should display main/helpcontent2/source/text/shared/05/00000001.xhp

Comment 1 Ariel Constenla-Haile 2012-07-03 00:26:47 UTC

The code is in void SfxApplication::MiscExec_Impl( SfxRequest& rReq ) [main/sfx2/source/appl/appserv.cxx, near case SID_HELP_SUPPORTPAGE].

It creates a temporal help URL to get the Language and System arguments:

String sHelpURL = SfxHelp::CreateHelpURL( String::CreateFromAscii(".uno:HelpSupport"), String() );

The problem is that it uses a real, existing UNO command URL, so that SfxHelp::CreateHelpURL (SfxHelp::CreateHelpURL_Impl()) returns the help URL including the anchor:

vnd.sun.star.help://swriter/.uno%3AHelpSupport?Language=en-US&System=UNIX#bm_id3159176

This is the right anchor for that UNO commmand, in the help page main/helpcontent2/source/text/shared/main0108.xhp but is the root of the issue described here.
The code then takes this query part, including the anchor and appends it to the real help URL:

vnd.sun.star.help://shared/text/shared/05/00000001.xhp?Language=en-US&System=UNIX#bm_id3159176

but then also appends &UseDB=no

vnd.sun.star.help://shared/text/shared/05/00000001.xhp?Language=en-US&System=UNIX#bm_id3159176&UseDB=no

this ends up in a wrong System: "UNIX#bm_id3159176"

Comment 2 Ariel Constenla-Haile 2012-07-04 13:16:36 UTC

Fixed in revision 1357243

Comment 3 Javier Lopez 2013-02-16 00:51:36 UTC

This bug was checked in the platform W7 64 BITS with the version AOO 3.4.1 and this bug was not find.
Javier Lopez

Comment 4 Ariel Constenla-Haile 2013-02-21 10:43:16 UTC

(In reply to comment #3)
> This bug was checked in the platform W7 64 BITS with the version AOO 3.4.1
> and this bug was not find.

The fix wasn't included in 3.4.1, quite strange you find it fixed there. It is fixed on trunk.

Setting target milestone.

Comment 5 Ariel Constenla-Haile 2013-02-21 10:45:35 UTC

*** Issue 121807 has been marked as a duplicate of this issue. ***