[OPENMEETINGS-2522] Media Server Connection Fails after 1 minute

• Type: Bug
• Status: Resolved
• Priority: Major
• Resolution: Information Provided
• Affects Version/s: 5.0.1
• Component/s: Audio/Video
• Labels: video
• Environment: Ubuntu Server 20 LTS
• Flags: Important
• Assignee: Maxim Solodovnik
• Reporter: Idris Fuquan
• Created: 21/Nov/20 07:41
• Updated: 24/Nov/20 12:47
• Resolved: 24/Nov/20 12:47

Description

Getting "Media server connection for sirstname lastname is failed, will try to re-connect" Error.

 

This particular Ubuntu Server 20 LTS  we specifically setup to test this application has a public IP address and Domain Name and a direct connection to the internet (thus no NAT or funny setups hence why we have not used a coturn or stun as we are not sure if in this case it is needed when the server is directly connected to the internet).

I is not a "Firewall" issue either as we disabled that even before installation to ensure nothing got in the way of the installation process.

 

The installation was error less (went smooth) but starting a meeting in any room the video seems to always drop off.

 

I have seen there are a few reports of this same problem on the internet but despite it being known there are no solutions provided.

 

Hopefully some one here can help provide a real solution as this is the very first time I have ever experienced such a thing using any video conference system from BBB, Jitsi etc.