[GUACAMOLE-1837] RDP connection does not request authentication - Waiting for response

• Type: Bug
• Status: Closed
• Priority: Major
• Resolution: Invalid
• Affects Version/s: 1.5.1
• Component/s: guacamole, guacd
• Environment: Distributor ID: Ubuntu ; Description: Ubuntu 22.04.2 LTS ; Release: 22.04 ; Codename: jammy ; ; Docker version 20.10.21, build 20.10.21-0ubuntu1~22.04.3 ; ; Docker Compose version v2.17.3
• Assignee: Unassigned
• Reporter: Sidney Ramos Neto
• Created: 20/Jul/23 19:10
• Updated: 20/Jul/23 19:31
• Resolved: 20/Jul/23 19:31

Description

Dear Guacamole Team,

We have a virtual server with a docker environment to compose Guacamole in Container.

We are using the following docker-compose.yml:

// version: '3.0'# networks
networks:
  guacamole_network:
    driver: bridge# services
services:
  # guacd
  guacd:
    container_name: guacd_compose
    image: guacamole/guacd:1.5.1
    networks:
      guacamole_network:
    restart: always
    volumes:
    - ./drive:/drive:rw
    - ./record:/record:rw
  # postgres
  postgres:
    container_name: postgres_guacamole_compose
    environment:
      PGDATA: /var/lib/postgresql/data/guacamole
      POSTGRES_DB: guacamole_db
      POSTGRES_PASSWORD: 'guacamolepw'
      POSTGRES_USER: guacamole_user
    image: postgres:latest
    networks:
      guacamole_network:
    restart: always
    volumes:
    - ./init:/docker-entrypoint-initdb.d:z
    - ./data:/var/lib/postgresql/data:Z
  # guacamole
  guacamole:
    container_name: guacamole_compose
    depends_on:
    - guacd
    - postgres
    environment:
      GUACAMOLE_HOME: /opt/guacamole
      GUACD_HOSTNAME: guacd
      TOTP_ENABLED: false
      POSTGRES_DATABASE: guacamole_db
      POSTGRES_HOSTNAME: postgres
      POSTGRES_PASSWORD: 'guacamolepw'
      POSTGRES_USER: guacamole_user
    image: guacamole/guacamole:1.5.1
    links:
    - guacd
    networks:
      guacamole_network:
    ports:
      - 8082:8080/tcp
    restart: always
    volumes:
      - ./extensions:/opt/guacamole/extensions

However, when the Guacamole container was healthy, we performed an RDP or SSH connection test to a server on the same subnet in the internal network and the remote connection does not open and just keeps the message "Connected to Guacamole. Waiting for response... ". When we configure the user and password in the connection, the remote session is opened. It seems that the prompt to enter the username and password is not appearing.

We use the Portainer platform to manage the containers, however, there is no error log in the Container "guacd_compose" in the remote connection:

// guacd[1]: INFO:	Creating new client for protocol "rdp"guacd[1]: INFO:	Connection ID is "$ae4d8b8f-f1bd-47f9-af04-3beeb4136b0d"guacd[50]: INFO:	Security mode: NLAguacd[50]: INFO:	Resize method: noneguacd[50]: INFO:	No clipboard line-ending normalization specified. Defaulting to preserving the format of all line endings.guacd[50]: INFO:	User "@e8e7cbb9-8fcd-4c93-aebf-1c4dbd24d61f" joined connection "$ae4d8b8f-f1bd-47f9-af04-3beeb4136b0d" (1 users now present)guacd[50]: INFO:	Loading keymap "base"guacd[50]: INFO:	Loading keymap "en-us-qwerty"

Could you help us with this issue?

Thanks in advance

Any questions related to this issue, please let me know.