Uploaded image for project: 'Guacamole'
  1. Guacamole
  2. GUACAMOLE-1232

User session locked in use and cannot reset?

    XMLWordPrintableJSON

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Major
    • Resolution: Invalid
    • Affects Version/s: 1.2.0
    • Fix Version/s: None
    • Labels:
      None
    • Environment:
      Ubuntu 20.04 guacamole server, clients range from Windows 10 and Windows Server 2016

      Description

      An RDP session is locked, when I try to connect I get the following message:

      The Guacamole server is denying access to this connection because you have exhausted the limit for simultaneous connection use by an individual user. Please close one or more connections and try again.

      I have logged out of that computer, I have restarted that computer.  It is a Windows 10 computer.  My user is able to connect to other computers (Windows 10 and Windows Server 2016) using the same guacamole session.  From the other computers, I am able to successfully RDP into the original problematic computer.  From a different (admin) user account I get the same message trying to log into the problematic computer.  I logged out of guacamole completely and logged back in, same message.  I closed the chrome session entirely, upon trying again, same message.  I closed chrome completely, opened an incognito tab, same message. 

      I have restarted guacd AND rebooted the guacamole server.  I have edited the session for this computer to allow "Maximum Number of Connections" to be 5 and "Maximum Number of connections per user" to be 5.  From my admin user I have been able to kill the user session of the problematic user/computer (or, confirm it isn't there) and when I re-start the whole process I get the same connection error.

      The windows system logs show no errors, but I do believe I am seeing a successful authentication attempt.

      Somehow, this RDP session is locked and I can't unlock it; my worry is there is some database artifact triggering guacd to think the session is alive when it isn't.

      The logs in catalina.out show the following:

      16:11:18.825 [http-nio-8080-exec-9] ERROR o.a.g.w.GuacamoleWebSocketTunnelEndpoint - Creation of WebSocket tunnel to guacd failed: Cannot connect. Connection already in use by this user.
      16:11:18.896 [http-nio-8080-exec-6] WARN o.a.g.s.GuacamoleHTTPTunnelServlet - HTTP tunnel request rejected: Cannot connect. Connection already in use by this user.

        Attachments

          Activity

            People

            • Assignee:
              Unassigned
              Reporter:
              surfrock66 Joseph Gullo
            • Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: