Details
-
Bug
-
Status: Closed
-
Blocker
-
Resolution: Cannot Reproduce
-
None
-
None
-
None
Description
We have a third party product that intermittently does not send emails. One of the application server log files has provided the following clue. I am not very conversant with any versions that we have installed, but will be able to find out anything that is needed if I make a request back through our DBA.
The error in the logfile is shown here.
11:21:10 WARN AJPRequestHandler-ApplicationServerThread-11 [ NotificationManager.sendEmail ] Sending the email to the following server failed : null:25
org.apache.commons.mail.EmailException: Sending the email to the following server failed : null:25
at org.apache.commons.mail.Email.sendMimeMessage(Email.java:873)
at org.apache.commons.mail.Email.send(Email.java:898)
at com.intaz.safetsmart.notification.NotificationManager.sendEmail(NotificationManager.java:204)
at com.intaz.safetsmart.notification.NotificationManager.sendNotification(NotificationManager.java:130)
at com.intaz.safetsmart.workflow.action.notify.RoleIfIncidentClassification.execute(RoleIfIncidentClassification.java:110)
at com.intaz.safetsmart.workflow.Workflow.executeActionHandler(Workflow.java:531)
at com.intaz.safetsmart.workflow.Workflow.executeActionHandler(Workflow.java:438)
at com.intaz.safetsmart.workflow.WorkflowDefinition.processInitialEvent(WorkflowDefinition.java:308)
at com.intaz.safetsmart.workflow.WorkflowDefinition.processInitialEvent(WorkflowDefinition.java:161)
at com.intaz.safetsmart.workflow.WorkflowEngine.checkForNewWorkflows(WorkflowEngine.java:180)
at com.intaz.safetsmart.workflow.WorkflowEngine.processEvent(WorkflowEngine.java:92)
at com.intaz.safetsmart.presentation.generic.WizardObject.save(WizardObject.java:560)
at com.intaz.safetsmart.presentation.handler.GenericHandler.handleRequest(GenericHandler.java:469)
at com.intaz.safetsmart.presentation.ControllerServlet.performTask(ControllerServlet.java:119)
at com.intaz.safetsmart.presentation.BaseServlet.doPost(BaseServlet.java:26)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:824)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:330)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:830)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:224)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:133)